Natural Language Processing & Text Analysis

Text analysis—also known as text mining—is the process of examining written resources in order to discover relevant information. Furthermore, it is the process of transforming this raw data into a structured form for further analysis.

Text analysis is performed by means of various methodologies and technologies. Natural language processing—or NLP—deals with training a machine to process and analyze natural language data, namely speech and text.

Where Can you Apply NLP and Text Analysis?

With text analysis and NLP,  you can automate work that typically takes human workers several hours—such as reading texts to extract important information. Switching to NLP and text analysis can save you money in the long run and can free up valuable personnel to work on other tasks.

With NLP applied, we help you to:

• Develop advanced chatbots capable of generating personalized messages for users
• Build solutions for customer service, allowing you to mine voice call logs to identify unhappy customers and address their issues more efficiently. Identify frequent issues and address them before they cost you money.
• Conduct sentiment analysis—for instance, analyzing social media mentions
• Define trends in customer behavior by examining your interactions in social media, blog posts, etc.
• Quickly classify documents by type (i.e., an invoice, an agreement or payment document), saving you time and money

Our Technology

To deliver state-of-the-art NLP solutions, we bring the following libraries and technologies to bear: Open NLP, NLTK, Rasa.ai., Readerbench, Dialog Flow & IBM Watson.

Reach out to us today to find out how we can apply this revolutionary technology to your project.