The project is a Proof-of-Concept for the system which includes an AI-bot and a web Admin panel for a large company. The AI bot will allow Customers and Prospects of this company to get a quick and high-quality service for advertising cancellation. The admin panel will be used by the specialists of the company. The Panel will let them monitor and analyze the dialogues between the bot and Customers, Prospects in order to improve the AI bot.
The system will help the company get the following benefits:
The main implemented business processes are speech-to-text (STT) and text-to-speech (TTS) transformation, which looks as follows:
*PJSUA is an open source command line SIP user agent (softphone) that is used as the reference implementation for PJSIP, PJNATH, and PJMEDIA.
PoC allowed us to develop the AI Bot for calls, which correctly understands users’ requests and properly answers them and the Admin panel, where the Admin can view all the conversations between the AI bot and clients.
Besides, we developed a bot for emails and Facebook chat, which can also handle requests from clients within these channels.
External services integration (Twilio, DialogFlow, Google Cloud) // Speech-to-Text and Text-to-Speech transformation // Natural language processing
PostgreSQL // Amazon