An AI-bot and a web Admin panel: Proof-of-Concept

The project is a Proof-of-Concept for the system which includes an AI-bot and a web Admin panel for a large company. The AI bot will allow Customers and Prospects of this company to get a quick and high-quality service for advertising cancellation. The admin panel will be used by the specialists of the company. The Panel will let them monitor and analyze the dialogues between the bot and Customers, Prospects in order to improve the AI bot.

The system will help the company get the following benefits:

• reduce costs by optimizing the workload of call center operators;
• make the company’s support focus on more complicated and important requests from Customers and Prospects rather than on routine ones (e.g. cancel advertising);
• increase Customers and Prospects’ loyalty by improving the quality of requests handling.

The main implemented business processes are speech-to-text (STT) and text-to-speech (TTS) transformation, which looks as follows:

1. The Customer calls the call center.
2. The Customer listens to the voice menu options and selects the option to stop the direct advertising from the menu.
3. The Customer is switched to the AI Bot.
4. The Customer communicates with the bot.
5. The bot understands the caller and puts a stop to the advertising for this Customer.
6. The Admin views the log of this dialog via the Admin panel.