During our work with ISS Art there were many positive moments, one can especially mark out employees’ operational efficiency: project manager who worked with us was always quick to respond in a detailed and comprehensive way regardless of her current location, flexibility in work methods, in case of necessity of changing some task, review time expenses, some task cost, make some additions, solve a development problem we were always offered various variants where we could choose the most suitable for us and come to an optimal solution. When the manager was on vacation or a trip we were each time given contact information of people in charge of the problems, and this is very important for work; good and timely interaction; when necessary our manager was always ready to provide us with a full description of the task, problem or just answers to our questions. To avoid misunderstanding we always had an opportunity to connect in a voice-call mode to discuss all details or get screenshots of necessary peculiarities. Working with your company we acquired precious experience, since we didn’t have outsourcing experience earlier. Your company proved to be a team of professionals who value time and quality. Regardless of a number of omissions and errors that arose on both sides, we could always agree peacefully and settle all the matters within the shortest time possible. We liked the structuredness of your work, compliance with deadlines, overall quality, responsiveness and flexibility of your managers. Our joint work result was the development of 16 fairytales and 16 colouring-books, which will allow to further enlarge our range of products, a large amount of graphical material for applications has also been worked out.